Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us or request a quote
• Documents and files you submit for translation services
• Payment information for billing purposes
• Communication records between you and our team
• Website usage data through cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our translation and localization services
• Process and fulfill your service requests and orders
• Communicate with you about projects, updates, and promotions
• Ensure the security and integrity of our services
• Comply with legal obligations and resolve disputes

3. Data Security & Confidentiality

We implement industry-standard security measures to protect your data:

• All documents are transmitted and stored using encryption
• All linguists and staff sign strict Non-Disclosure Agreements (NDAs)
• Access to client files is restricted to assigned team members only
• Client documents are securely deleted after project completion upon request

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With linguists and team members assigned to your project (under NDA)
• With service providers who assist in our operations (payment processors, hosting)
• When required by law or to protect our legal rights

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications at any time
• Request a copy of data we hold about you
• Lodge a complaint with a data protection authority

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: